Refund & Cancellation Policy

Last updated: 21 July 2026

This policy explains how cancellations and refunds work on the GAC platform, operated by BuyCar.tech OÜ (registry code 17094494, Narva mnt 5, 10117 Tallinn, Estonia).

There are two separate kinds of payment on GAC, and they work differently:

• The Dealer subscription — USD 89 per month, paid by card through Stripe. This is what Sections 1–4 cover.
• Deal and rental payments — settled in USDT (TRC-20) on the TRON blockchain, held in escrow smart contracts. These are covered in Section 5.

1. Cancelling the Dealer subscription

You can cancel at any time. There is no minimum term, no cancellation fee and no phone call required.

How: open your dashboard → Billing → Manage subscription. This opens the Stripe billing portal, where you cancel with one click.

When it takes effect: at the end of the billing period you have already paid for. You keep full Dealer access until that date, and you are not charged again.

After cancelling, your dashboard shows the exact end date and confirms that no further charge will be taken.

2. Refunds

When you cancel, you keep the service until the end of the period you paid for — so the money you paid is not lost, it is used. We do not refund partial months, unused days, or months in which you did not use the Platform.

This does not affect any mandatory rights you have under Estonian or EU consumer law. If you believe you were charged in error — a duplicate charge, a charge after cancellation, or a technical fault on our side — contact us and we will investigate and correct it.

3. Free trial

Where a free trial is offered, you enter your card at sign-up but are not charged during the trial. If you cancel before the trial ends, no payment is taken at all. If you do not cancel, the subscription starts automatically at the end of the trial at USD 89 per month.

Stripe sends a reminder before a trial ends. A trial is available once per account.

4. What happens to your account after cancellation

When your paid period ends:

• you can no longer publish new listings or re-publish existing ones;
• your listings are removed from the public catalogue;
• deals and rentals already in progress are not affected — they run to completion, including their escrow, deposits and payouts;
• your account, your data and your vehicles stay in place. Subscribing again restores publishing.

5. Deal and rental payments (on-chain)

Payments inside a deal are not part of the subscription and are not refundable by us.

• Deal funds are held by escrow smart contracts on the TRON blockchain, not by us. The contract releases them when the agreed steps are confirmed by the parties. We cannot reverse, redirect or refund an on-chain transaction.
• Blockchain transactions are final. Once confirmed, they cannot be undone by anyone.
• The rental platform fee of 9% is non-refundable.
• The rental deposit is returned to the renter through the contract at the end of the rental, under the conditions agreed for that rental.
• If a rental ends earlier than booked, unused days are not recalculated automatically on-chain. Any refund for those days is arranged directly with the landlord, through support.
• Disputes between a buyer, a renter and a dealer are settled between those parties, using the dispute process in the Platform. GAC is not a party to the deal and does not act as an arbitrator of last resort.

6. Chargebacks

If you think a charge is wrong, please contact us first — we usually resolve it faster than a bank does. Filing a chargeback without contacting us may result in the account being suspended until the case is closed.

7. Contact

Billing and refund questions: [email protected]

We reply within 5 business days.